Terms
TERMS AND CONDITIONS OF SALE
Deliveries
We aim to hold stocks of all lines illustrated on our website and aim to dispatch goods within 48 hours of receiving an order. However, at times of exceptional demand, delivery may be extended. . Farmcare UK will not be liable for any loss caused to you by late delivery.
Availability
Every effort will be made to maintain the prices shown on the Website.
All products and services are subject to availability. However, we reserve the right to discontinue any item from those shown and to amend prices when necessary including after you have placed your order.
Prices
Prices listed in our online store include Value Added Tax, where this is applicable.
Returned Goods
For all returns you must contact farmcare UK first and get a returns number failure to do so could slow up the processing of your return.
Returns: Non Faulty
If you find the goods unsuitable or you are not totally satisfied, providing you notify us within 8 working days from receipt of the goods and return to us unsoiled, unused and in the original packaging you will be entitled to an exchange or refund of the full purchase cost excluding carriage. You will be required to arrange and pay for the return, they should be well packed and clearly labeled .
Where returns are made outside the 8 days we will make a 10% charge for restocking and administration.
Where goods are returned in damaged or in a non resalable condition no refund will be made for that item.
We recommend that you obtain a certificate of postage with adequate insurance from the Post Office if making a return, to enable you to make a claim for any loss or damage, as we are unable to compensate for return parcels that are lost or damaged in transit.
Returns: Faulty Goods.
Faulty goods should be returned to us in a clean condition .For health & safety reasons we are unable to handle boots, clothing horse rugs etc., which are dirty, or soaking wet. We will evaluate the fault, and replace, repair or refund including carriage at our discretion. Please note that some products must be sent to the manufacturers for evaluation. We will make every effort to ensure that product complaints are dealt with efficiently, but cannot be held responsible for delays caused in transit etc.
Please note that if the item returned is found to be not faulty we will make a charge to return the goods.
Credit Card Security
Credit card security is provided through Protex,. To ensure the security of credit card transactions, we use utilize Secure Socket Layer technology. All transactions are encrypted to SSL 128bit, using Thawte digital certificate technology.
All credit card transactions are processed online using Sage Pay you will receive online confirmation of payment authorization.
Farmcare UK take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from Farmcare UK.
Damaged or Undelivered Goods
Please check the condition of your parcel on delivery prior to signing for acceptance. In the event that goods are missing or damaged on arrival please specify against your signature and inform us immediately, within 3 working days, otherwise no claim can be considered.
Data Privacy
We will not and do not supply any of your details to any third party at all. The privacy of your personal information is very important to us. From time to time we may send you e-mail notifications on promotions from FarmcareUK. In all e-mails you will be given the option to be removed from our mailing list. You will not be sent future correspondence unless you request to be added to our mailing list at a later date. FarmcareUK will not pass any of your details to third parties unless required to do so as part of the order verification process or if required to do so by UK governing law.
As a statement these Terms and Conditions do not affect your statutory rights as a consumer.
Deliveries
We aim to hold stocks of all lines illustrated on our website and aim to dispatch goods within 48 hours of receiving an order. However, at times of exceptional demand, delivery may be extended. . Farmcare UK will not be liable for any loss caused to you by late delivery.
Availability
Every effort will be made to maintain the prices shown on the Website.
All products and services are subject to availability. However, we reserve the right to discontinue any item from those shown and to amend prices when necessary including after you have placed your order.
Prices
Prices listed in our online store include Value Added Tax, where this is applicable.
Returned Goods
For all returns you must contact farmcare UK first and get a returns number failure to do so could slow up the processing of your return.
Returns: Non Faulty
If you find the goods unsuitable or you are not totally satisfied, providing you notify us within 8 working days from receipt of the goods and return to us unsoiled, unused and in the original packaging you will be entitled to an exchange or refund of the full purchase cost excluding carriage. You will be required to arrange and pay for the return, they should be well packed and clearly labeled .
Where returns are made outside the 8 days we will make a 10% charge for restocking and administration.
Where goods are returned in damaged or in a non resalable condition no refund will be made for that item.
We recommend that you obtain a certificate of postage with adequate insurance from the Post Office if making a return, to enable you to make a claim for any loss or damage, as we are unable to compensate for return parcels that are lost or damaged in transit.
Returns: Faulty Goods.
Faulty goods should be returned to us in a clean condition .For health & safety reasons we are unable to handle boots, clothing horse rugs etc., which are dirty, or soaking wet. We will evaluate the fault, and replace, repair or refund including carriage at our discretion. Please note that some products must be sent to the manufacturers for evaluation. We will make every effort to ensure that product complaints are dealt with efficiently, but cannot be held responsible for delays caused in transit etc.
Please note that if the item returned is found to be not faulty we will make a charge to return the goods.
Credit Card Security
Credit card security is provided through Protex,. To ensure the security of credit card transactions, we use utilize Secure Socket Layer technology. All transactions are encrypted to SSL 128bit, using Thawte digital certificate technology.
All credit card transactions are processed online using Sage Pay you will receive online confirmation of payment authorization.
Farmcare UK take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from Farmcare UK.
Damaged or Undelivered Goods
Please check the condition of your parcel on delivery prior to signing for acceptance. In the event that goods are missing or damaged on arrival please specify against your signature and inform us immediately, within 3 working days, otherwise no claim can be considered.
Data Privacy
We will not and do not supply any of your details to any third party at all. The privacy of your personal information is very important to us. From time to time we may send you e-mail notifications on promotions from FarmcareUK. In all e-mails you will be given the option to be removed from our mailing list. You will not be sent future correspondence unless you request to be added to our mailing list at a later date. FarmcareUK will not pass any of your details to third parties unless required to do so as part of the order verification process or if required to do so by UK governing law.
As a statement these Terms and Conditions do not affect your statutory rights as a consumer.
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