How much will it cost?
If you select the items you require the shipping can be seen in the shopping basket before you enter all your address and payment details. The majority of parcels cost £7.99 or less. 4ft posts cost £9.99.
Can I collect my package?
We welcome collection. We are based in Eastbourne, East Sussex, BN20 9AN. Please call us at 01323 406212 to arrange collection because we need to arrange for items to picked and packed from the warehouse.
Why do parts of Scotland and Northern Ireland cost more to ship to?
We are charged a premium to ship to these addresses by our courier. Most of what we send is too large or too valuable to send via the post office.
Which Postcodes are effected?
There is a £6.00 surcharge for the following postcodes All of IV, KA27-28, PH17-26 30-44, 49-50 PA20-49 PA60-78, All of KW, ZE1-3, HS1-9, KW1-14, some AB postcodes and all Channel Island postcodes.
There is a £10 surcharge on all of the following postcodes KW1-14, IM1-9, TR21-25,
All of BT postcodes.
How do you ship?
Most items are sent via UK Mail on a 24hr courier. Smaller items are sent with the Royal Mail.
Where items are sent direct from manufacturers other carriers can be used.
How quickly do you dispatch?
Where orders are placed up until 1pm we aim to dispatch same day. This is our goal but during very busy periods this is not always possible, and orders will be dispatched the following day. Dispatch is subject to the product being stock.
What happens if you are out of stock?
We hold very large stocks of all the popular items but in busy periods we can sometimes run out for short periods. If this occurs and it looks like it will hold up the order for more than a couple of days we will contact you to advice of the delay and where possible suggest an alternative. We will part dispatch where possible so not to hold up the whole order.
What does 24hr carrier mean?
In terms of couriers 24hr means the next working day. This does not include weekends or bank holidays. Saturday deliveries are available but do cost extra.
Is next working day guaranteed?
In a word NO especially to certain postcodes. Couriers do make mistakes, lorries can break down , parcels can be mis-routed . Not all addresses are easy to find. Most couriers give a 99% next day success rate but no system is perfect.
What happens if it does not arrive?
You will receive an email from us on the day it is dispatched if you have not received the parcel 48 hours after that please give us a call or send an email and we will track the parcel and arrange to get the parcel to you ASAP. The courier should also send you a text message with your tracking details.
If you have not received your items you must let us know within 7 days from the estimated delivery date. Once we know you have not received your item we will investigate the matter fully both internally and with our carriers. Unfortunately we cannot investigate non receipt deliveries after this time has elapsed. Investigations into lost parcels can take up to 14 days. Refunds or replacements will not be issued until the investigation is complete. Orders sent by Royal Mail: We do advise that the majority of orders are received within 1-3 working days of despatch. However, for Royal Mail to class the order as lost in the post we have to allow them 15 working days to deliver before we can arrange a replacement or a refund [this is a Royal Mail rule]. Unfortunately, once the order has been despatched it is then the responsibility of Royal Mail to deliver your item, and as much as we would like to resolve this for you today we do have to allow them this timescale to deliver.
What happens if I am out?
The courier should leave a card to say he tried to deliver and details of the depo so they can be contacted to arrange re delivery when you are in.
What happens if the parcel is damaged?
If when the parcel is left you can see it is damaged please sign for it as NOT CHECKED or PARCEL DAMAGED. Please report any damaged goods to us within 48 hours so we can sort out replacements etc.